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General Terms updated on 02/21/2008

These general terms of sale apply to any use of and all orders placed on the website and related addresses (hereinafter the Website) of Maisons du Monde, (Simplified stock company with a capital of 7,375,590 €, Le Portereau, 44124 VERTOU Cedex, registered with the RCS Nantes under number B 383 196 656, Intra-Community VAT number FR 09 383 196 656) for the purchase of products to be shipped to Metropolitan France, Belgium, Spain, Italy, Germany and England (hereinafter the Products). By placing an order, you confirm your agreement to these terms of sale, which supersede all previous versions or any specifications made by you, including in e-mail correspondence.

2.1 Product Offering
The Product offering presented on the Website is valid subject to availability in our warehouses and from our suppliers, exclusively for shipments to Metropolitan France, Belgium, Spain, Italy, Germany and England. The Products are displayed in accordance with legal regulations and are as accurate as possible.

However, we cannot guarantee that the colour you see on the Website or in the catalogues matches the product colour, as the display of the colour depends, in part, upon the browser and monitor you are using. Maisons du Monde cannot be held liable for inaccuracies of the photographs on the Website.

Moreover, there may be differences between the Products shipped and those shown on the Website or in the catalogue, primarily for handcrafted Products, each of which is unique, and Products for which technical or technological modifications have been made. Orders cannot be cancelled and shipments cannot be refused due to such differences, provided that they do not affect the essential features or quality of the Products.

2.2 Order Acceptance
By confirming your order, you are making a firm order. The order becomes firm for Maisons du Monde when the credit card payment or personal check (French banks only) is validated and the order is recorded.

3.1 Product Prices
The Product prices are indicated in euros, including all sales taxes and VAT. Prices are guaranteed through 1 March 2008, subject to typographical errors or modifications to sales taxes, which will immediately be reflected in the prices.
Prices indicated in Pounds (£) are for information purpose only. Our contractual sale prices are in Euro (€) and all payments of our products must be made in Euro (€).

3.2 Shipping Charges

Deliveries to Germany, Spain, Italy and the United Kingdom:

Maisons du Monde offers free shipping to your furniture for orders 1500 € incl. VAT or over, in Spain, Italy, Germany and England.
For all orders that are more than or equal to €250 (including tax), the delivery charge is €69 (including tax).
You have to spend a minimum of €250 (including tax but excluding delivery charges) if you want to have your items delivered.

Your small furniture items could be delivered by parcel. Shipping costs are €10 including VAT per item.
If your delivery charges for small items of furniture are more than €69, your order will be delivered by carrier so that you can be guaranteed a minimum delivery charge.

Your home decorating items will be delivered by parcel. Shipping costs are €8 including VAT per item.

Delivery to Metropolitan France (including Corsica) and Belgium:
Maisons du Monde offers free shipping to your home for orders of 300 € (incl. VAT) or more.

For orders under 300 € incl. VAT, the delivery charge is 15 € incl. VAT*.
You can have your furniture delivered by carrier or parcel. The type of shipping will be specified in step 2 of your order.

Your home decorating items will be delivered by parcel. Shipping costs are €8 including VAT per item.
3.3 Payment
Payment shall be made in euros. The full price must be paid at the time of order, by credit card or personal check (French banks only) sent to the following address:

Maisons du Monde
Service Comptabilité Internet
Le Portereau
BP 52402
44124 Vertou

If the check is not received within one week of the date you confirm your order, the order will be cancelled.

Credit card payments are secured by Banque Populaire’s Cyperplus Paiement system, in compliance with French and international interbank regulations. This insures that your online purchases are secure. Your credit card information is not kept by Maisons du Monde, and is transmitted directly to the Banque Populaire.

Orders are not recorded until payment has been validated, so no discounts or late charges can apply.

4.1 Shipping Methods
Products are delivered by Maisons du Monde shippers on or near the estimated delivery date indicated in the order, to the delivery address provided by you.

Maisons du Monde will ship to Metropolitan France, Corsica, Belgium, Spain, Italy, Germany and England only.

Unless otherwise indicated in the order, Products in stock at Maisons du Monde warehouses are delivered within approximately 15 business days from the order date in Metropolitan France and Belgium, and approximately 21 business days from the order date in Spain, Italy, Germany and England, on a date arranged on with Maisons du Monde shippers.

You must mention any possible access problems (stairs, elevator, doors) on the purchase order, and notify the shipper as well. Before placing your order, you must check the dimensions of the Products to make sure they can be delivered via normal access to the destination.

If Maisons du Monde shippers cannot deliver the products on the arranged date because you are not at home or if they were not informed of special delivery requirements, you may have to pay additional delivery charges and/or your order may be cancelled.

Product risks are transferred to you at the time of delivery or attempted delivery by Maisons du Monde shippers on the arranged date.

If some of the Products you order become available before the others, we will offer to deliver them as soon as they become available. In that case, shipping charges will be billed as stipulated in item 3.2 for each shipment. Otherwise, your Products will be shipped once they all become available.

Pursuant to article L114-1 of the French Consumer Code, you can cancel an order over 500 € if delivery is more than 7 days late with respect to the shipment date indicated at the time of order, except in the event of a force majeure incident. Cancellations must be sent by registered letter with return receipt no later than 30 business days following the expiration of the deadline or the scheduled delivery date, and must be received before the Products are delivered.

4.2 Acceptance and Claims
Before signing for the shipment, you must check for damaged or missing items, defects and other non-compliances. This includes checking the condition of the packaging, the number of packages, and the quantities, references, condition and features of the Products.

If you wish to file a claim, you must contact the Maisons du Monde shipper.

For the claim to be valid, you must:

Indicate the specific problems involving damaged or missing items on the delivery slip. General reservations such as « subject to unpacking » are insufficient.
Send your claims in writing by registered letter with return receipt to the Maisons du Monde Customer Service Department, Le Portereau, BP 52402, 44124 VERTOU Cedex.
Send your claims in writing by registered letter with return receipt to the shipper within 3 days following delivery, not including holidays.
You must send a copy of the claim to Maisons de Monde within the same timeframe.

You must be able to provide proof that the claims are true and allow Maisons de Monde, its shippers, or any other persons authorized by them to inspect the items. You must not intervene or allow third parties to intervene.

If your claim is accepted, the defective Product will be exchanged, or refunded if the Product is not available in stock or from our suppliers. The Product being returned must be handed over to Maisons du Monde shippers in perfect condition, in its original packaging, with all of its accessories. No returns will be accepted without the prior agreement of Maisons du Monde.

5.1 One-Year Limited Warranty
The Products are warranted to be free from defects in design and materials and workmanship for a period of one year from the date of delivery. During the warranty period, Maisons du Monde will exchange or refund the Products found by us to be defective. Products exchanged shall be covered for the remainder of the warranty period. This warranty does not cover:

Any damage to the Product resulting from normal wear and tear, given the nature, function, composition and price ;
Slight differences in the Products as defined in article 2.1 ;
Products exposed to heavy duty use, specifically involving other than private use ;
Any damage to the Product resulting from improper installation, storage, or assembly (non-compliance with assembly instructions), improper maintenance, misuse or use not in compliance with the technical or use specifications (non-compliance with maintenance and care instructions), modifications or repairs made by you or a third party, damage caused by other objects (heavy television placed on a unit not designed for this purpose), outside events such as accidents, shocks, fire, vandalism, water damage, natural or artificial light (discoloration) natural catastrophes or bad weather.
5.2 Invoking the One-Year Warranty
To invoke the warranty, you must contact the Maisons du Monde customer service department at the following number: (+33)
You must have the original invoice in order to benefit from the warranty.

5.3 Legal Warranties
The Products are warranted against any non-compliances and latent defects under the French Consumer Code and the French Civil Code.
Reprinted from the French Consumer Code:

Article L. 211-4. - "The seller is required to deliver a product which conforms to the contract and is held liable for any lack of conformity existing upon delivery. The Seller is also held liable for any lack of conformity caused by the packaging or the assembly instructions, or the installation if the Seller assumed responsibility therefor or had it carried out under its responsibility".
Article L. 211-5. - "To conform to the contract, the product must:
Be suitable for the purpose usually associated with such a product and, if applicable :
correspond to the description given by the seller and have the features that the seller presented to the buyer in the form of a sample or model ;
have the features that a buyer might reasonably expect it to have considering the public statements made by the seller, the producer or his representative, including advertising and labelling;
Or Have the features defined by mutual agreement between the parties or be suitable for any special requirement of the buyer which was made known to the seller and which the latter agreed to."
Article L. 211-12. - "Action resulting from lack of conformity lapses two years after delivery of the product"
Article 1641 of the French Civil Code : The seller is obliged to guarantee the item sold against latent defects which render it unsuitable for its intended usage, or reduce this usage to such an extent that the buyer would not have purchased the item, or that he would have purchased it only at a lower price if he had known the latent defects existed.
Article 1648 of the French Civil Code: The buyer shall have two (2) years as of the discovery date of the latent defect(s) to apply the guarantee against latent defects.
5.4 Liability of Maisons du Monde
Maisons du Monde’s liability is limited to the purchase price of the defective or non-compliant Products, including as regards applicable contractual or legal warranties. Maisons du Mode shall under no circumstances be held liable for any indirect damage or financial loss suffered by you or a third party.

Pursuant to article L121-20 of the French Consumer Code, as an individual you have a cooling off period of 7 clear days from the date of delivery to cancel any part of your order and return the Product at your expense. This option does not apply to Products manufactured according to your specifications, personalised Products, or Products that cannot be shipped back or are likely to suffer damage.

To exercise your rights under the cooling off period, you must send in the cooling-off return form, download the return form, to the customer service department at the following address, by registered letter with return receipt :

Maisons du monde
Le Portereau
BP 52402
44124 VERTOU Cedex.

You must return the Product no later than 7 business days following the expiration of the 7-day cooling off period to Maisons du Monde's warehouses at the following address

ZI Ecopole du mas laurent,
rue gay Lussac

You may choose to have the Product picked up by Maisons du Monde shippers, for a flat fee of 100 €. You must indicate this option on the cooling off return form.

You will receive a refund for the purchase price of the Product, upon receipt of the Product returned in perfect condition, in its original packaging, with all of its accessories. If you choose to have the products picked up by Maisons du Monde shippers, a flat fee of 100 € will be subtracted from the amount refunded.

7.1 Intellectual Property
All content on the Maisons du Monde website including, without limitation, logos, registered trademarks, text, photographs, images, drawings, models or charts, is protected by international copyright laws. None of the content may be downloaded, copied, reproduced, republished, posted, transmitted, stored, sold or distributed without the prior written permission of the copyright holder. Doing so is punishable under the French Intellectual Property Code and/or may subject you to civil liability and criminal prosecution.

7.2 Liability of Users
Users agree that all access and use of this Website and its content is at their own risk. Maisons de Monde shall not be held liable in any manner for failures, errors, or computer viruses affecting access to this Website, or any computer malfunctions that occur following Website access. Maisons du Monde shall not be liable in any manner for any direct, incidental, special, consequential, indirect or punitive damages arising out of access to the Website or downloading content including images, text, or video files.

7.3 Data Protection and Privacy Act
To record and process your order and/or respond to requests for information, Maisons du Monde gathers personal data.
You have a right to access, rectify, oppose and delete your personal data, pursuant to the French Data Protection and Privacy Act of 6 January 1978. To exercise this right, please contact

Neither Party can be held liable for the non-performance of any of its obligations, if such non-performance is due to an unforeseeable event beyond its control or a force majeure incident including but not limited to flood, fire, storm, raw materials shortage, transportation strike, partial or total strike, or lock-out. The Party affected by such events must inform the other party promptly, no later than five (5) business days after said event occurs.

The parties agree that they will work together to determine how best to fill the order while the force majeure incident persists.

If the force majeure incident lasts for more than one (1) month, Maisons du Monde may opt not to fill the order, and must refund you the purchase price of the order in question.

9.1 Proof:
By express agreement between Maisons du Monde and you, electronic mail messages shall constitute proof between the parties, as well as automatic recording systems used on the Website, specifically as to the nature and date of the order.

You may access the electronic contract entered into with Maisons du Monde, in accordance with the rules of common law. To do so, send an e-mail to the Customer Service Department containing all relevant information, specifically the order number and your details (full name and address).

9.2 Severability:
If any one of the provisions in these general terms of sale should be deemed invalid under any applicable law, the remaining provisions shall remain legal and enforceable.

9.3 Non-Waiver:
The failure of either party to exercise any of its rights under these general terms of sale, whether temporary or permanent, shall not be deemed to be a waiver of such rights.

9.4 Title
If there a difficulty interpreting between any of the titles of the articles and chapters one any of the clauses, the titles will be deemed not to exist.

9.5 Modification of the General Terms of Sale:
Maisons du Monde reserves the right modify these general terms of sale. New versions will be indicated on the Website.

The online version on the Website at the time you place your order will supersede any other prior version.

9.6 Entire Agreement
These general terms of sale and the order summary sent to you constitute the entire agreement between us.

Relations between you and Maisons du Monde, as regards orders placed on the Website, shall be governed by French law.